Admitting mistakes at work builds trust faster than perfection. Learn why owning errors, fixing them, and preventing repeats strengthens credibility and leadership.

Setting expectations at work is one of the most underrated communication skills. Just like flight delays, what frustrates people isn’t the wait — it’s the uncertainty. When you clearly explain timelines, assumptions, and what could change, you build trust and prevent fire drills. A quick note like “I’ll have this tomorrow” or “Here’s the range of outcomes” keeps clients and stakeholders aligned and avoids unnecessary stress.

The real danger of actuarial work isn’t uncertainty. It’s miscommunication. Even the best analysis falls flat if the audience can’t follow the story.

After nearly two decades in the corporate world, I’ve learned that professionalism isn’t about being polished, perfect, or always available—it’s about being real. From overworking to hiding my personality to confusing toughness with strength, I got a lot wrong. But authenticity, empathy, and boundaries didn’t make me less effective—they made me the kind of leader people actually want to follow.

Precision is important—but chasing perfection can cost you progress. Especially when leaders need fast insight. If you wait for perfect data and deep analysis, it might be too late. Smart, directional estimates delivered quickly build trust and position you as a true partner—not just a technical expert.

Working cross-functionally shouldn’t be this hard.   But let’s be honest—it often is.   In the past few weeks alone, I’ve heard from...